Benchmarking: Health Care Customer Satisfaction Measurement

Health Care Customer Satisfaction Measurement Benchmarking Association

Health Care Customer Satisfaction Measurement Benchmarking Association™ is an association of companies in the health care industry that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of members.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Top 10 Avoidable
Benchmarking Mistakes

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Top 10 Benchmarking Mistakes White Paper